Order by 12/17 for Guaranteed Delivery by 12/23

General Information

We stand behind our products. If your item(s) arrives damaged or with a material manufacturing defect, please email hello@photoandgo.com within 30 days of receipt and a member of our Customer Experience team will get back to you shortly.

Your privacy is of utmost importance to us. When placing an order online, we do ask for your personal and credit card information. Your personal information is stored in a secure environment separate from our website. Your credit card numbers are never stored. For more details, please see our Privacy Policy. We will send an e-mail message to you to confirm online orders you place. From time to time we may contact you via e-mail with special Photo & Go promotions and product releases. You will always have the option to opt out of these e-mails should you wish.

If you do not want your name to be on our mailing list, go to our Manage Subscriptions page to opt out of the mailing list.

Feel free to email our Customer Experience team at hello@photoandgo.com (include your order number).

We do not do anything with any of the files you upload other than produce the products your order. We understand that all logos and pictures are property of the user uploading them. Please see our Terms & Conditions for more details.

Orders

Just ask us! Email us any time at hello@photoandgo.com and a member of our Customer Experience team will respond to you shortly.

Your order will be delivered 5 business days from the time you place it. If you have haven't received your order yet, please reach out to our Customer Support team at hello@photoandgo.com.

Whoops! Accidents do happen but we're happy to fix any error for you. Email us with a description of your issue along with a photo of the product and don't forget to include your order number!

We get it, we didn't win any spelling bees either. Sorry, but we can't modify or add to orders once the order is placed. We do allow you to cancel your order within (1) hour of receiving your order confirmation email. To cancel an order email or call customer service and leave a message and we will respond within 1 business day.

Sorry, we cannot add to or modify an order once the order is placed. If you already placed an order, Photo & Go allows you to cancel it within (1) hour of receiving your order confirmation email. To cancel an order email or call customer service and leave a message and we will respond within 1 business day.

We suggest using Google Chrome or Mozilla Firefox for best results.

Make sure you're entering it in the correct field at checkout. Also, double check that you have the correct product/quantity in your cart. Some promo codes are really punctilious (look it up)! If you're still having trouble, let us know.

Go grab a snack, but don't venture too far. Your completed order will hang out in your cart for a limited amount of time. Once you close your browser or start a new session, the cart will disappear.

We recommend that all photos be 300 dpi or the original high resolution files. Rule of thumb... bigger is better. While customizing your product, will indicate how well your photo will print. If you get a warning that your photo is too small, we recommend changing your photo or product size to improve it's print-ability. If you uploaded your photo from Instagram, you may have the same photo saved to your camera roll or gallery that is of a higher resolution. If you sent a photo from your iPhone to your Photomail address, be sure to select "Actual Size".

We strongly recommend high quality .jpg, .png, or .gif files.

Sales tax will be added to orders shipping to Florida.

Yes. Our checkout process is secured by Thawte, an industry-leader in encryption technologies for transferring information securely over the Internet.

Separate orders cannot be combined and will always ship separately.

As long as you entered your correct e-mail address during checkout, you can bet your bottom dollar that you'll receive an order confirmation.

Shipping

Not yet, but it's on our to do list! We appreciate your patience and understanding.

Sorry, but no P.O. Boxes! Nothing personal, of course.

Your order will be delivered 5 business days from the time you place it. If you have haven't received your order yet, please reach out to our Customer Support team at hello@photoandgo.com.

We're glad to provide you with the status of your order via e-mail. Simply email us at hello@photoandgo.com (make sure to include your order number) and a member of our Customer Experience team will be back to you shortly.

We ship within the United States. APOs will ship via USPS.

Of course we will. We understand that you might want to help others make their photos real as well so we'll ship your order directly to the recipient of your choosing.

Absolutely! And it's hand-written too. You'll be able to complete this step at checkout.

Nope, all of our packing slips are gift friendly so you can send your order directly to the recipient if you choose.

MyPhoto TV Commercial

Yes! MyPhoto by Photo & Go provides the world's easiest and fastest way to make gifts and decor from photos on your phone by sending a quick email to 123@myphoto.com.

Simply go to the PHOTOS app on your phone. Tap a favorite photo and then tap the button on the lower left corner of your screen to select the photo. Tap the email button on your screen and type in the email address: 123@myphoto.com.

Select 'Actual Size' or 'Largest Size' to get the highest quality photo.

Nope! Just send us your picture and let us take it from there!

Sure! You can use any mail application on your phone OR computer to email your photo to 123@myphoto.com.

Not yet! That feature is still "developing." Send us your favorite picture and we promise you'll come back for more.

Of course! Most of our pictures today live on social media and it's our mission to bring them to life on your wall, desk or shelf. Quality will always be best from your original images, but we work hard to make sure your social images look stunning as well! You can either download those from any of those respective social media sites and email them to 123@myphoto.com or you can upload them easily directly on our website.

It's possible you forgot to attach a photo. Please try again and use the instructions above in "How do I email a photo from my iPhone?" Or you can view one of our video tutorials here.

Only certain image formats are acceptable. Send a .JPG or .PNG file and watch your photo come back instantly on all our products.

While we do have limited editing functions available on our site, you are encouraged to make additional enhancements prior to sending us your photo. Pictures will always appear brighter on your phone or computer due to backlit screens. With that in mind, you may want to slightly brighten your photo to get the best results.

It's as easy as 1, 2, 3! Email your photo. Select a product. Place your order. It just doesn't get easier than that!

We've got you covered. Click here to watch a short tutorial.

In just seconds after we receive your email, you'll get an email back from us that shows your photo displayed on all of our products. It's so easy for you to choose the perfect product when you can see your photo displayed on everything we have to offer.

Your order will be delivered to your doorstep in just 5 business days.

Products

Sometimes this happens (unpredictable magnet rebellion). Just email us at hello@photoandgo.com and we'll send some more obedient magnets your way.

No problem! Just shoot us an email explaining your issues, and we'll make it right. To speed up the process please include photos of the quality issues in your email.

Special Requests

Sure, we'll send it via the Pony Express! Kidding, kidding. We'll expedite it for a $25 expediting fee. Make sure to tell us all the details when you reach out to our Customer Experience team.

What you see is what you get! But hey, if you think something up that isn't listed on our site, reach out and try us...you never know!